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　　Conversation 1

　　A : Kat ! Kate ! Come here and clean this up for me ! Quickly !

　　B : Jack , what's going on ? I can hear you yelling from outside .

　　A : I need Kate help me to clean up .

　　B : Well that's no way to ask for help . Call nicely and she'll be more than happy to assist you . Just watch : Kate ! Please come here for a second .

　　A : Yes , Amy ?

　　B : Could you please clean up a little ? It shouldn't take you long .

　　A : Sure , no problem !

　　Conversation 2

　　A : Good morning , sir . How can I help you ?

　　B : Good morning . I left my briefcase behind yesterday . Has anyone handed it in ?

　　A : No , sir . Where do you think you've left it ?

　　B : I had breakfast in the restaurant , next to the bar .

　　A : Where were you sitting , sir?

　　B : At one of the tables on the terrace , near the fountain .

　　A : (Make a call)Mark , it's Lucy at reception . I've got a gentleman here with a missing briefcase .He thinks he left it in the restaurant at one of the tables on the terrace.(turn to B)Could you describe it , please sir?

　　B : Yes . It's black leather with a gold lock . It has my initials SW on the side .

　　A : OK. Thank you , Mark ...I'm sorry , sir . All they have is a brown one , but if you give me your details , we'll contact you if we find it .

　　B : Thanks . The briefcase is important to me . My name is Stephen , Thirty-six , Park Street .

　　A : And what's your phone number?

　　B : Three four six nine double eight zero two .

　　A : OK, I've got it .

　　Conversation 3

　　A : Excuse me , sir?

　　B : Yes . Is there anything that I can do for you ?

　　A : Could you do me a favor ? My hands are full.

　　B : Sure , what ?

　　A : Just carry the suitcase for me , please .

　　B : With pleasure .